Matrix Imaging ("we," "us," or "our") is committed to protecting your privacy and managing your personal information in an open and transparent manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to our website www.matriximaging.com.au and all interactions you have with Matrix Imaging.
1. The Personal Information We Collect
We only collect personal information that is reasonably necessary for our business functions or activities. The types of information we may collect include:
- **Identity & Contact Information:** Name, email address, phone number, physical or mailing address, and business details.
- **Interaction Data:** Information provided when you request a quote, make an enquiry, submit a form, or correspond with our team.
- **Technical Data:** Your IP address, browser type and version, device details, the pages you visit on our site, time and date of your visit, and website analytics.
- **Payment Details:** Credit card or banking details if you engage in commercial transactions with us (processed securely via third-party providers).
2. How We Collect Personal Information
We collect personal information through several channels:
- **Directly from You:** When you complete forms on our website, subscribe to newsletters, request services, or communicate with us directly via phone or email.
- **Automatically via Technology:** When you visit our website, we use cookies, log files, and analytics software (such as Google Analytics) to capture technical and behavioural data.
- **Third Parties:** We may receive information from public records, business partners, or marketing platforms where you have given consent for your details to be shared.
3. Why We Collect and Use Personal Information
We use your personal information to run our business efficiently, provide high-quality services, and maintain transparency. Primary purposes include:
- Providing our products, services, images, or solutions to you.
- Responding to your direct enquiries, quotes, and support requests.
- Managing internal administration, record-keeping, and billing.
- Sending you operational updates and marketing communications (you can opt out of marketing at any time).
- Improving our website functionality and tailored user experience.
- Complying with our legal and regulatory obligations under Australian law.
*Note on Automated Systems:* If we use automated systems or software to process data or assist in making decisions that significantly affect your interactions or rights, we will clearly notify you in accordance with contemporary APP standards.
4. Disclosure of Personal Information
We do not sell your personal information. We may disclose your information to trusted third-party service providers who assist us in operating our business, including:
- IT, web hosting, and cloud storage providers.
- Payment processors and financial institutions.
- CRM software and email marketing management tools.
- Professional advisers such as accountants, lawyers, or business consultants.
- Government bodies or regulatory authorities where required by law.
Overseas Disclosure
Some of our third-party service providers may store or process data outside of Australia (for example, cloud infrastructure based in the United States or Singapore). Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure they adhere to data handling practices that offer equivalent protection to the APPs.
5. Cookies and Online Tracking
Our website uses cookies to monitor traffic patterns, store preferences, and improve user navigation. A cookie is a small text file placed on your device. You can adjust your browser settings to reject cookies or notify you when they are being used; however, disabling cookies may limit your ability to use certain features of our website.
6. Security of Your Personal Information
We take data security seriously and employ reasonable physical, electronic, and managerial safeguards to protect your personal information from misuse, interference, loss, and unauthorized access or disclosure. When your personal information is no longer needed for any authorized purpose, we take secure steps to permanently destroy or de-identify it.
7. Access, Correction, and Your Rights
You have the right to request access to the personal information we hold about you, or to request that we correct any inaccuracies.
To make a request, please contact our Privacy Officer using the contact details provided below. We will handle your request within a reasonable timeframe (usually 30 days). We will not charge you a fee for making a request, though we reserve the right to charge a reasonable administrative fee for providing access if the request is highly complex or labor-intensive.
8. Complaints and Contact Information
If you believe we have breached the Australian Privacy Principles or wish to make a complaint about how your data has been handled, please write to us using the contact details below. Please include a clear description of your concern.
We will promptly investigate your complaint and respond to you in writing, detailing our findings and any actions we have taken to rectify the issue. If you are unsatisfied with our response, you have the right to escalate your complaint to the Office of the Australian Information Commissioner (OAIC).
Contact Our Privacy Officer:
Business Name: Matrix Medical Imaging
Attention: Privacy Officer
Email Address: privacy@matriximaging.com.au
Mailing Address: 93A Furlong Road, Cairnlea VIC 3023