Everything you need to know before, during, and after your appointment at Matrix Medical Imaging.
You can book by calling your preferred clinic directly during business hours (Monday-Friday, 9am-5pm), or by submitting a booking request through our online contact form. Our reception staff will confirm your appointment, check preparation requirements for your scan, and answer any questions before your visit.
For most services, please have your referral on hand when you call so we can confirm the correct study and any bulk billing eligibility.
Cairnlea (03) 9069 3211
Craigieburn (03) 7302 1211
Fawkner (03) 9939 9749
Gisborne (03) 7020 9177
Glenroy (03) 9953 6555
Keilor (03) 8390 8262
Lalor (03) 8592 1977
Melton (03) 8764 2100
Monbulk (03) 7036 1699
Plumpton (02) 8614 2266
Please call the clinic where your appointment is booked as soon as you know you need to cancel or reschedule. We ask for at least 24 hours notice where possible and this allows us to offer the time slot to another patient who may be waiting.
Cairnlea (03) 9069 3211
Craigieburn (03) 7302 1211
Fawkner (03) 9939 9749
Gisborne (03) 7020 9177
Glenroy (03) 9953 6555
Keilor (03) 8390 8262
Lalor (03) 8592 1977
Melton (03) 8764 2100
Monbulk (03) 7036 1699
Plumpton (02) 8614 2266
Walk-ins are welcome for Digital X-Ray and OPG (dental X-ray) at most clinics, subject to availability. We will always do our best to see you promptly, though a short wait may occur during busy periods.
All other services including Ultrasound, CT, MRI, DEXA, Mammography, and Interventional Radiology require a pre booked appointment. Please call your preferred clinic to arrange a time.
Yes, a valid referral from a GP, specialist, or other eligible health practitioner is required for the vast majority of our services. Your referral specifies the imaging study your doctor has requested and is required to bulk bill through Medicare.
You can bring your referral on the day or ask your doctor to fax it directly to your preferred clinic before your appointment.
The majority of our services are bulk billed for eligible Medicare card holders with a valid referral, including Digital X-Ray, DEXA, OPG, and MRI (at Gisborne). Ultrasound and CT are mostly bulk billed depending on the specific study. Some specialised studies or services may have an out-of-pocket cost.
Our staff will always advise you of any fees at the time of booking and not on the day of your scan. Please bring your Medicare card and referral to every appointment. If you have any concerns about costs, call us before attending and we will clarify everything upfront.
For all appointments, please bring:
Preparation depends on the type of scan. Many services require no preparation at all. When you book, our staff will give you specific instructions for your study. As a general guide:
No preparation needed: Digital X-Ray, OPG, most DEXA scans, most non contrast CT scans, chest and bone X-rays.
Preparation required: Some ultrasound scans require a full bladder (pelvic, obstetric) or fasting (upper abdominal). Abdominal CT and MRI may require fasting for 4-6 hours. Mammography requires no deodorant or antiperspirant on the day. Interventional procedures have specific medication and fasting instructions. CT Calcium scores have preparation requirements.
If you are unsure, call us before your appointment as arriving unprepared may mean we need to reschedule your scan.
For most scans including X-ray, OPG, DEXA, mammography, and most ultrasounds, you can eat, drink, and take all medications as normal. No fasting is required.
Fasting is required for some studies: abdominal ultrasound (typically 4-6 hours, water is fine), abdominal CT with contrast, and some abdominal MRI sequences. Our staff will tell you clearly when you book if fasting applies to your study. Continue all regular medications unless specifically told otherwise by our staff or your referring doctor.
Yes, you are welcome to bring a support person to your appointment. They can accompany you in the waiting area and, depending on the procedure, may sometimes be able to stay in the room with you (for example, a parent accompanying a child for an X-ray). Please let our staff know at reception if you would like your support person to be present during the scan itself.
For MRI and CT, support people in the scan room must also complete a safety screening questionnaire. Pregnant companions are generally asked to wait outside the scan room during X-ray-based procedures.
Our specialist radiologists report all studies and send a written report to your referring doctor within 24 hours of your scan. Studies completed in the morning are often reported and sent same day. Urgent referrals are prioritised and your doctor will be contacted by phone if a significant finding is identified.
Please follow up with your GP or specialist to discuss your results. We do not provide reports or results directly to patients, as your referring clinician is best placed to explain findings in the context of your full medical history.
Yes. You are entitled to a copy of your imaging and your report. To request copies of your images (on CD or digitally) or your report, please contact the clinic where your scan was performed. Identification will be required. There may be a small administrative fee for image copies depending on the format and volume requested.
Reports are routinely sent to your referring doctor. If you would also like a personal copy of your report, please let our reception staff know at the time of your appointment or call us afterwards.
Reports are sent electronically to the referring doctor nominated on your referral. If your doctor hasn't received your report within 24-48 hours of your scan, please call the clinic where your scan was performed and we will investigate. Ensure your doctor's correct fax number or provider number was noted on your referral.
In urgent situations such as a significant finding that requires prompt follow up our radiologist will call your doctor directly rather than relying solely on the written report.
Service availability varies by location. Ultrasound, CT & Digital X-Ray is available at all 11 clinics. Interventional Radiology is at Cairnlea, Fawkner, Frankston, Gisborne, Glenroy, Heidelberg, Keilor and Monbulk. OPG (dental X-ray) is at Cairnlea, Craigieburn, Frankston, Gisborne, Glenroy, Lalor, Melton and Monbulk. MRI is exclusively at Gisborne (brand new 3T Siemens Magnetom Lumina, bulk billed). DEXA bone density is at Cairnlea, Craigieburn, Fawkner, Frankston, Gisborne, Glenroy, Lalor & Melton.
The best way to confirm what's available at your preferred clinic is to call us directly or visit our Services page for a full comparison.
Always tell us if you are pregnant or think you may be pregnant before your scan. This is important for any imaging, but especially for X-ray, CT, and fluoroscopy based procedures that use ionising radiation.
Ultrasound and MRI use no radiation and are generally safe in pregnancy. X-ray and CT are avoided during pregnancy where possible, but can be performed when clinically necessary the dose is carefully minimised and abdominal shielding is used. The risk of missing a serious condition often outweighs the very small radiation risk. Your radiologist will advise the safest approach for your specific situation.
Most services are bulked billed & All Referrals accepted.